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Passenger Guide

Here are some useful information when traveling through JetQuay:

Regulations

You are advised to observe the following regulations:

Ensure that you have valid travel documents (passport, visa, etc).

Ensure compliance with the respective Security, Immigration and Customs regulations.

Passengers are subject to the respective Airline's conditions of carriage for passengers and baggage. In addition, JetQuay baggage handling is limited to 2 pieces of check-in baggage per passenger. Additional bags are charged at $15 per bag (subject to surcharges and taxes) payable over the reception counter.

Welcoming & Sending-off Party is limited to 3 guests per service.

JetQuay will not be liable in any way for any consequences arising from the non-compliance of the above mentioned points.

On the day of travel:

You should arrive at JetQuay at least 120 minutes before the scheduled departure time.

If you have GST refunds, you should allow up to 30 minutes additional time.

Check-in counters will close in accordance to airline regulations.

Due to certain security restrictions, there are a small number of airlines with which passengers cannot be checked in through JetQuay. Currently these include United Airlines (UA), Delta Airlines (DL) and low-cost carriers (LCC). [Applicable to departure flights only]