+65 6262 2220

Conditions of Use of Website


Conditions of Use of Website



This website is owned by Jet Quay Pte Ltd (JetQuay). By using this Web Site, you indicate your agreement to be bound by these Conditions of Use.

1.2 The information contained in this website may change without notice. JetQuay does not warrant nor represent the accuracy or completeness of this website or any of the data or information contained in this website.


2.1 Jetquay.com.sg is solely to assist you in determining the availability of services and to make reservations.

2.2 Other terms and conditions will apply to your reservation. You will abide by the applicable terms or conditions, including payment of services when due and compliance with all rules and restrictions regarding availability of services.


3.1 You must book a minimum of 24 hours in advance of your trip to receive confirmation.

3.2 Credit card details and pre-payment are required to secure the booking.

3.3 If your group consists of 10 guests or more, please contact our sales team for confirmation and pricing at sales@jetquay.com.sg or by calling +65 6262 2220.

3.4 Bookings for services within 24 hours may be possible, please contact our team at reservations@jetquay.com.sg or by calling +65 6262 2220 and we will check for availability.

3.5 All cancellations or no show notice must be made at least 6 hours prior to travel time or full charges apply.

3.6 JetQuay reserves the right to amend the terms and conditions without notice.

3.7 Significant changes to airline schedule or flight arrival & departure times may result in JetQuay being unable to complete the confirmed service. In such cases, JetQuay may be unable to provide the service booked


4.1 You will not use this Web Site for any unlawful or prohibited purposes.

4.2 If JetQuay (in its sole discretion) believes that you are in breach, or will be in breach, of any of these Conditions of Use, JetQuay reserves its right to cancel your booking without giving you a reason and/or without further reference to you. JetQuay also reserves the right to take necessary legal action against you.


JetQuay is not liable for any injury, loss, claim, damage, including those based in negligence, whether actual, incidental, special, exemplary, punitive or consequential (including lost profits or other special damages) which arises out of or is in any way connected with any of the following items:

5.1 Access or use of Jetquay.com.sg Enquiry Form.

5.2 Data, information or material contained in Jetquay.com.sg Enquiry Form including the use of such data, information or material to check prices and availability or for reservations, ticketing or any other use.

5.3 Submission of any personal information, including bank and credit card details.


JetQuay will take all reasonable measures to ensure that information you transmit to JetQuay using Jetquay.com.sg Enquiry Form will remain confidential and protected from unauthorised access but JetQuay does not warrant against unauthorised access and will not be liable for any unauthorised access by any means to that information.

7. Privacy Policy

7.1 JetQuay collects Customer Data, either directly from you or from your authorised representatives, third parties (e.g., banks, hotels), or from publicly available sources, through our website, in order to fulfil the following purposes, which include but are not limited to:

I. Providing services to you such as processing a transaction (e.g., making a booking), providing technical assistance, assisting you in the transaction,

II. Marketing and communicating with you in relation to products and services offered by JetQuay, Contacting you for product or customer satisfaction surveys and market research; and Safety, security and legal compliance.

7.2 JetQuay may also use and disclose your Customer Data with and to third parties in order to fulfil the purposes listed above. Such as Immigration and Checkpoints Authority, Airlines, Ground Handling Agents, Singapore Customs, Singapore Police Force.

7.3 JetQuay shall use its best endeavours to ensure that its employees, officers, agents and such other third parties mentioned above who are involved in the collection, use and disclosure of Customer Data will observe and adhere to the terms of this Privacy Policy.

7.4 JetQuay may disclose your Customer Data to law enforcement agencies and government for security, customs and immigration purposes.

7.5 JetQuay may disclose Customer Data to our legal advisors for establishing, exercising or defending our legal rights, to our other professional advisors, or as otherwise authorised or required by law. JetQuay also reserves the right to share Customer Data as is necessary to prevent a threat to the life, health or security of an individual or corporate entities. Further, JetQuay may disclose Customer Data, as is necessary, to investigate suspected unlawful activities including but not limited to fraud, intellectual property infringement or privacy.